Moonpear
Consulting LLC
“Improving the
customer information experience”
document management — technical writing —
information design & access — product
feature requirements — usability
Moonpear
Consulting brings 30 years
of varied experience in the software field to the problem of making information
better for the customers of that information, especially information regarding
products, software, tools & infrastructure. We summarize the essence of our practice as Improving the customer information
experience.
We are
obsessed with both the quality & usefulness of information and the best
& most efficient ways that users can find & access it, which is why
our interest and skills range from technical writing to document management,
from user interfaces & usability to software requirements, from getting the
most from hyperlinks and search tools to thinking outside the box about how to
organize information. We see the world
through a lens of how available and helpful information is, because we (and others)
spend so much time every day having to find and use it, simply to be able to go
on to do what we want to do. Finding and
effectively using information is rarely the end goal of most of our daily
activity, just a needed step on the way to doing what we really want to do.
Our
overarching goal is to provide an information experience—whether it be in
the clarity and completeness of the written material itself, the organization
of the material in a document or on a web page, or the tools used to find and
display that information—that is as successful, satisfying, smooth, and
efficient as possible. We often express
that goal as seeking a “Q factor of zero” which simply means that we want an information
product or experience to be such that the customer has no follow-up questions
about the information or how to get it, and has wasted no time in locating it
or absorbing it—what is provided was easy to find, and has done the job,
efficiently. This goal is rarely
reached, but it is helpful to keep in mind as we practice a process of
continuous improvement in the production of information that really meets
people’s needs.
We
typically work in organizational environments on parts of larger projects, but
our skills can be used at any level, even that of improving a single document
to be more effective for its audience.
And with the central role that the Web plays in our daily lives now, any
person using the web is a user of software and a customer of information about
products & software, so there are many people, organizations and companies
who we can help, in a variety of ways.
Want to
talk? Contact Timothy
Gill in